Privacy Policy

Privacy Policy

Effective Date: 9th of February, 2025
Last Updated: 9th of February, 2025

Introduction

F&G Cleaning Solutions LTD (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you have any questions, please contact us using the details below.

Who We Are

Company Name: F&G Cleaning Solutions LTD
Company Registration Number: 161170080
Address: Unit 10 Spring Villa Park 2nd Floor, Spring Villa Road, Edgware, HA8 7EB, United Kingdom
Email: office@fgcleaningsolutions.co.uk
Phone: +44 7577 273 792

F&G Cleaning Solutions LTD is the data controller responsible for your personal information.

What Information We Collect

We may collect the following types of personal data:

  1. Information You Provide to Us:

    • Name
    • Email address
    • Phone number
    • Address
    • Company details (if applicable)
    • Any other information you provide when filling out forms or contacting us.

  2. Automatically Collected Information:

    • IP address
    • Browser type and version
    • Device information (e.g., mobile or desktop)
    • Pages visited and navigation paths
    • Cookies and similar tracking technologies (see our Cookie Policy).

  3. Third-Party Information:

    • Information provided by third parties, such as payment processors or service partners, when you interact with our services.

How We Use Your Information

We use your personal data for the following purposes:

  1. To Provide Our Services:

    • To respond to your inquiries, process bookings, and deliver our cleaning services.

  2. To Improve Our Website and Services:

    • To analyze user behavior and improve the functionality and performance of our website.

  3. To Communicate With You:

    • To send updates, promotional offers, and service-related communications (with your consent, where required).

  4. For Legal and Regulatory Purposes:

    • To comply with legal obligations and resolve disputes.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you give us permission to process your data (e.g., subscribing to our newsletter).
  • Contractual Necessity: When data is required to provide our services or fulfill a contract.
  • Legal Obligation: When processing is necessary to comply with legal or regulatory obligations.
  • Legitimate Interests: When processing is needed for our legitimate business interests (e.g., improving our services), provided your rights and freedoms are not overridden.

How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

  1. Service Providers:

    • Third-party companies that help us deliver our services, such as IT support, payment processors, and marketing platforms.

  2. Legal Authorities:

    • When required by law, or to enforce our legal rights, protect property, or ensure safety.

  3. Business Transfers:

    • If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

How We Protect Your Information

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or destruction. These measures include:

  • Secure servers and encryption for sensitive information.
  • Regular security audits and updates.
  • Restricted access to personal data on a need-to-know basis.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

  1. Access Your Data:

    • You can request a copy of the personal data we hold about you.

  2. Correct Your Data:

    • You can ask us to correct any inaccurate or incomplete information.

  3. Delete Your Data:

    • You can request that we delete your personal data, subject to legal or contractual obligations.

  4. Restrict Processing:

    • You can ask us to limit how we process your data.

  5. Data Portability:

    • You can request a copy of your data in a commonly used format.

  6. Withdraw Consent:

    • If you’ve given consent, you can withdraw it at any time.

  7. Object to Processing:

    • You can object to the processing of your data for specific purposes, such as direct marketing.

To exercise your rights, please contact us at office@fgcleaningsolutions.co.uk.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. When no longer required, your data will be securely deleted or anonymized.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For more details, please review our Cookie Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before sharing your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was last revised.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

F&G Cleaning Solutions LTD
Address: Unit 10 Spring Villa Park 2nd Floor, Spring Villa Road, Edgware, HA8 7EB, United Kingdom
Email: office@fgcleaningsolutions.co.uk
Phone: +44 7577 273 792

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